AI Automation for Physiotherapy
Physiotherapy clinics manage patient bookings, treatment plans, exercise prescriptions, and insurer correspondence simultaneously. AI automation handles appointment management, home exercise programme delivery, and insurance claim processing — giving physios more hands-on time with patients.
Challenges in Physiotherapy
Patients not completing prescribed home exercise programmes between sessions
Insurance pre-authorisation and claim submissions delaying payment
DNA rates costing clinics thousands in lost revenue annually
Treatment notes and outcome measures eating into session time
How We Automate Physiotherapy
Home Exercise Programme Delivery
Automated delivery of personalised exercise programmes with video demonstrations, progress tracking, and reminder nudges — increasing patient compliance from 35% to over 70%.
Insurance & Pre-Authorisation Automation
Automated pre-authorisation requests to Bupa, AXA Health, Vitality, and Aviva with treatment plan submissions, extension requests, and invoice reconciliation.
Appointment Management & DNA Reduction
Smart reminders via SMS and email with one-tap confirmation, automated waitlist backfilling, and DNA pattern detection that triggers targeted re-engagement.
Outcome Measure Tracking
Digital patient-reported outcome measures (PROMs) sent automatically at key intervals — tracking progress objectively and generating evidence for insurers and commissioners.
Frequently Asked Questions
Does this work with physiotherapy practice management software?
Yes. We integrate with Cliniko, TM3, PhysiTrack, Jane App, and PPS — the most widely used practice management systems in UK physiotherapy.
Can automation handle NHS physiotherapy referrals?
Yes. We automate NHS e-Referral Service (ERS) processing, triage questionnaires, waiting list management, and discharge reporting back to referring GPs.
How does exercise programme automation improve outcomes?
Patients receive video-guided exercises on their phone with daily reminders. Compliance data feeds back to the physio before the next appointment, enabling targeted adjustments and better clinical outcomes.
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